Terms and Conditions (T&Cs) - "Andresita's Palace"

Landlord: Dubravka Majer, Domenico Cernecca 16C, 52211 Bale, Croatia

1. Arrival / Departure Check-in is from 4:00 PM, and check-out is by 10:00 AM.

These times also apply to individually agreed-upon arrival and departure days. Departure must take place by 10:00 AM on the day of departure. Exceeding the departure time by more than 30 minutes may result in an additional overnight charge. Alternative arrival and departure times can be arranged individually with the landlord.

If the tenant does not arrive by 10:00 PM on the day of arrival and fails to notify the landlord within 48 hours, the contract is considered terminated, and the landlord is free to re-rent the property.

A (partial) refund of the rental payment due to early departure is generally not provided.

2. Special Requests and Additional Agreements:

Special requests and additional agreements are generally possible but require the landlord's written confirmation (via email).

3. Payment and Deposit:

The rental contract becomes valid upon receipt of the deposit in the landlord's account.

A 30% deposit of the rental amount is due within 7 days of receiving the booking documents.

The remaining balance is due 30 days before the start of the trip.

The landlord may withdraw from the contract if the payment deadlines are not met. Non-payment is considered a cancellation and entitles the landlord to re-rent the property.

4. Cancellation:

You may cancel the contract at any time. Please cancel in writing. If you cancel, you must compensate for any damages incurred Up to the 121st day before the rental period: no compensation.

The deposit amount is due between the 120th and 61st days before the rental period. From the 60th day before the rental period to the 15th day before the rental period: 50% of the total price. From the 14th to the 8th day before the rental period: 80% of the total cost.

Less than eight days before the rental period: The relevant date is the date your cancellation notice is received.

Any payments already made will be offset.

You may appoint a replacement person to enter the contract under the same conditions. A written notification is sufficient.

5. Tenant Obligations:

The tenant agrees to treat the rented property (holiday home, inventory, and outdoor facilities) carefully. If damage occurs to the holiday home or its inventory during the rental period, the tenant must notify the property management immediately.

Any defects or damage found upon arrival must be reported to the landlord immediately; otherwise, the tenant will be held liable for them.

A reasonable period must be allowed for the correction of damages and defects.

Claims arising from complaints that are not reported immediately on-site are excluded.

Complaints received at the end of the stay or after leaving the holiday home are also excluded from compensation. In the event of service disruptions, the tenant must do everything reasonably within their legal obligations to help resolve the disruption and minimize any damage.

On the day of departure, the tenant must remove personal belongings, dispose of household waste in the designated bins outside, and clean and store dishes in the kitchen cabinets.

6. Data Protection:

The tenant agrees that necessary personal data related to the contract may be stored, modified, and/or deleted. All personal data will be treated with absolute confidentiality.

7. Liability The property description has been prepared to our knowledge. We are not liable for any influence on the rental property caused by force majeure, country-specific power or water outages, or weather conditions.

Likewise, no liability is assumed for unforeseeable or unavoidable circumstances such as official orders, sudden construction work, or disturbances caused by natural or local conditions.

However, the landlord is happy to assist in resolving any problems to the extent possible.

The landlord is not liable for the use of the provided play and sports equipment.

The tenant's arrival and departure are at their own risk and responsibility.

The landlord is not liable for personal belongings in the event of theft or fire, and the tenant is fully liable for any willful damage or destruction.

8. Final Provisions Photos and text on the website or in brochures serve as realistic descriptions.

A 100% match with the rental property cannot be guaranteed. The landlord reserves the right to change the furnishings (e.g., furniture), provided they are of equal value.

Should one or more provisions of these terms and conditions be or become invalid, the validity of the remaining provisions shall not be affected.

The invalid provision shall be replaced by a valid one that comes closest to the economic and legal intent of the contracting parties.

European law applies. The place of jurisdiction and performance is the landlord's place of residence.